We are growing quickly and need another bright, articulate individual to support our outside sales team. Within this fast-paced environment, you will be providing customer service via e-mail, telephone, and in-person by providing information and pricing on products available here at Evanston Lumber.
About Evanston Lumber:
For almost 70 years, we have been in the business of providing the outstanding service our customers deserve. We stock a large supply of lumber, trim, and other building materials. We also have a Design Center and Showroom able to provide millwork, doors, windows, kitchen cabinetry, as well as other hard-to-find items that other places do not carry. We have a professional estimating department to assist on larger projects, and we've made significant investments in current technologies to streamline processes and enhance the customer experience. We specialize in both commercial and residential work.
Inside Sales Professional Job Description:
This person will be part of our enthusiastic inside sales team working on the “front line” with heavy customer interaction. He/she will be responsible for:
- Estimating material needs from Blueprints specific to (but not limited to) Windows for residential homes.
- Working with outside salespeople to provide sales support.
- Receiving and writing orders from customers over the phone and providing pricing, product information, and delivery information.
- Maintaining a thorough understanding of building materials in order to anticipate clients' needs, sell solutions, and develop client’s trust.
- Quoting and placing in-stock orders and special orders for our customers.
- Fielding phone and in-person inquiries by providing pricing/quotes from established price books and providing product information.
- Coordinating order scheduling with the customer as well as with yard personnel and with our logistics team.
- Assisting customers with any problems they may have, and thoroughly communicating with clients.
- Participating annually in physical inventories.
- Maintaining a “sales” mind frame with each of these points
We are consistently seeking ways to meet and exceed our customer’s expectations. It is one of the responsibilities of the inside sales representative to look after and build upon the relationships we have developed over the past 70 years.
Our ideal candidate has these qualities:
- Effective communication skills in order to talk to, and especially listen to, contractors and customers.
- This is a deadline-driven environment so we require the successful candidate to be able to prioritize and manage their time efficiently. We need to know you can follow through on commitments made to customers and follow up with them often, even if it's just to say "I'll have your answer for you soon."
- Basic computer skills. Microsoft Office Suite (excel, word, outlook). Point of Sale (POS) systems.
- A construction background or familiarity would be a plus.
- Bilingual (Spanish or Polish) would also be helpful.
- Training will be provided. Salary commensurate with experience. Full-time employees are eligible to participate in our full range of benefits including PPO Health Insurance, PPO Dental, Life Insurance and 401(k) with a generous company match. Paid Holidays and Paid Time Off provided.
If you are interested, please submit your resume with your salary history.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental Pay:
Ability to commute/relocate:
- Evanston, IL 60202: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 2 years (Preferred)
